My Nextbase Connect Privacy Policy
My Nextbase Connect Privacy Policy
My Nextbase Connect Privacy Policy
Important Notice
What information do we hold about you?
How will we use your personal information and what is the legal ground we rely on for doing so?
What happens if there is a change of purpose?
Which type of third parties might we share your personal information with?
Data retention
Where we store your personal information
Your rights in connection with your personal information
No fee usually required
What we may need from you
Right to withdraw consent
What happens if you fail to provide personal information?
Right to complains
Changes to this privacy notice
This is an important notice regarding your privacy and how Portable Multimedia Limited (referred to as "we," "our," or "us" in this policy) collects and uses your personal data through our "My Nextbase Connect" mobile application. We are committed to being clear and transparent with you, so please contact us if you have any questions about this policy or how we use your personal data.
This policy applies to users of our app, third parties who are emergency contacts, and third parties in general. We take our privacy responsibilities very seriously and are committed to protecting and respecting your privacy.
This policy sets out the basis on which we will process any personal data we collect from you, or that you provide to us. Please read the following carefully to understand our policies and practices regarding your personal data and how we will treat it.
For the purposes of applicable privacy legislation, the data controller is Portable Multimedia Limited T/A Nextbase, Floor 6, 230 Blackfriars Road, London, SE1 8NW. Our company registration number is 04038169.
Questions regarding this policy should be directed to our Data Protection Officer at the following email address: compliance@nextbase.com. The Data Protection Officer is responsible for ensuring compliance with applicable data protection legislation and this policy. Any questions regarding the operation of this policy or concerns regarding non-compliance with the policy should be referred to the Data Protection Officer in the first instance.
1) What information do we retain about you?
We may collect, store and use personal data about you (referred to in this privacy policy as personal information ):
Application Users
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- Personal contact information such as your name, title, address, telephone number, and email address.
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- Vehicle information such as registration number and vehicle model.
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- Contact information for your registered healthcare professional, including office name and address.
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- Medical information such as your allergies, prescription medications, blood type, and diabetes information.
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- Personal information provided to us by third-party service providers we work with, such as platform providers.
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- Location-related data to scan your dash cam for connectivity, verify Emergency SOS eligibility, and send your location using Emergency SOS in the event of an incident
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- Personal contact information such as your name and phone number.
In general
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- Information provided by third-party service providers we work with, such as payment services or platform providers.
2) How will we use your personal information and what is our legal basis for doing so?
We will only use your personal information when permitted by law. When we use your personal information, we require a legal basis to do so. The following are (among others) the legal bases on which we may use your personal information:
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- When you have authorized us to do so;
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- When we need to perform the contract we have entered into with you or take steps to enter into a contract with you;
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- When we need to comply with a legal obligation to which we are subject;
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- Where necessary in the pursuit of our legitimate interests (or those of a third party) and your interests and rights do not override those interests.
Application Users
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- Your contact information – to perform the contract with you or to take steps to enter into a contract with you.
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- Your contact information to provide you with emergency medical assistance, to protect your vital interests when you are unable to give consent as a result of an accident.
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- Your contact information to provide you with commercial information about our products and services – when you have given us your consent to do so.
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- Vehicle information that will be communicated to emergency services in the event of a collision – to protect your vital interests when you are unable to give consent as a result of an accident.
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- Contact information for a medical professional who will contact emergency services in the event of a collision – to protect your vital interests when you are unable to give consent as a result of an accident.
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- Allergy information that will be communicated to emergency services in the event of a collision – to protect your vital interests when you are unable to give consent as a result of an accident.
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- Prescription drug information that will be communicated to emergency services in the event of a collision – to protect your vital interests when you are unable to give consent as a result of an accident.
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- Information about whether or not you have diabetes will be communicated to emergency services in the event of a collision – to protect your vital interests when you are unable to give consent as a result of an accident.
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- Details of any other relevant medical information provided that will be communicated to emergency services in the event of a collision – to protect your vital interests when you are unable to give consent as a result of an accident.
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- To improve our app and ensure that content is presented in the most effective manner for you and your phone – in pursuit of our legitimate interests (to improve our content and your experience).
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- Your location data is used for the connection of your dash cam – to execute the contract with you.
Third Party Emergency Contacts
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- Your personal information – in pursuit of our legitimacy in ensuring that any App User receives relevant assistance while using the "My Nextbase Connect" phone app.
In general
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- To administer our application for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes – in pursuit of our legitimate interests (to better understand how users interact with our application and resolve any issues they may have).
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- To transfer it to third-party service providers in pursuit of our legitimate interests (in outsourcing for improved effectiveness and efficiency).
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- To contact you if we wish to use your information for a purpose not set out in this policy – to comply with a legal obligation.
3) What happens if there is a change in purpose?
We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.
4) With what types of third parties might we share your personal information?
We require all third parties to respect the security of your personal information and treat it in accordance with the law. For example, when we instruct third-party service providers, we conduct due diligence on those providers to ensure they treat your personal information with the same seriousness we do.
We may share your personal information with the following types of third parties:
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- Technical support providers, for example, who help in the development of our application.
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- Suppliers who help us receive payments through our app.
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- Professional advisors such as lawyers and insurance companies.
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- Emergency services to provide the necessary services for the application.
5) Data retention
How long will we use your personal information?
We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected.
We assess the appropriate retention period for different types of data based on the size, volume, nature, and sensitivity of that information, the potential risk of harm to you from unauthorized use or disclosure of that information, the purposes for which we use that information, applicable legal requirements for retaining that information, and whether we can fulfill those purposes through other means.
Application Users
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- If you have provided personal information during the initial setup of the app, all personal data will be stored for as long as you remain an active user of the app, or where we rely on consent, we will delete your data when you withdraw your consent.
Third Party Emergency Contacts
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- We will retain your personal information as long as the app user who added you as an emergency contact remains an active app user or until you revoke your consent.
6) Where we store your personal data
Electronic versions of your personal information are stored on our servers in the UK and Ireland.
When we use third-party service providers to assist us, your personal information may also be stored in accordance with their practices and procedures. We require all third parties to respect your personal information and treat it in accordance with the law.
When your data is transferred outside the EEA, we will take steps to ensure that your personal information remains adequately protected.
7) Rights of access, rectification, deletion and restriction
Your rights regarding your personal information
Under certain circumstances, by law, you have the right to:
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- Request access to your personal information (known as a "user access request"). This allows you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
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- Request rectification of the personal information we hold about you. This allows you to rectify any incomplete or inaccurate information we hold about you.
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- Request the deletion of your personal data. This allows you to ask us to delete or remove your personal information where there is no good reason for us continuing to process it. You also have the right to ask us to stop processing your personal information where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
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- Request restriction of the processing of your personal information. This allows you to ask us to suspend the processing of your personal information, for example, if you want us to determine its accuracy or the reason for processing it.
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- Request the transfer of your personal information to another person.
8) Usually no fee required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your access request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
9) What we might need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access any personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to anyone who is not entitled to receive it.
11) What happens if you do not provide personal information?
If you do not provide certain information when requested, we may not be able to perform the contract we have with you (such as providing our products or services), or we may not be able to comply with our legal obligations (such as ensuring the health and safety of visitors to our facilities).
12) Right to Claim
In the first instance, please direct complaints to our Data Protection Officer, who can be contacted at compliance@nextbase.com.
If we are unable to resolve the complaint, the organisation that oversees our processing is the Information Commissioner's Office, which can be contacted in writing at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, by telephone (0303 123 1113) or by e-mail (casework@ico.org.uk).
If you are located outside the UK, please contact us so we can provide you with the details of the relevant government agency, where applicable.
13) Changes to this privacy notice
We may change, modify, add, or remove portions of this policy at any time, and any changes will be effective immediately.
Any changes we make to our privacy policy will be posted on this page and, where appropriate, notified to you.